FAQ
All the answers to your questions here!
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How to personalize your jewelry?
Customizing your jewelry is child's play! All you need to do is
follow these steps: start by selecting your channel, then
choose the charms (we recommend opting for a number
odd in order to obtain a harmonious necklace), and that's it!
OĂą puis-je vous retrouver ?
Suivez nos aventures et nos créations sur Instagram 👉🏼 @atelierhaya
What material is used?
All our jewelry is made of stainless steel.
Why wear stainless steel jewelry?
Stainless steel jewelry is hypoallergenic and offers better resistance to time, oxidation and corrosion compared to other types of jewelry.
Is stainless steel jewelry safe in water?
Stainless steel is durable and withstands water well. However, it is best to avoid contact with salt and chlorinated water.
How to clean stainless steel jewelry?
It couldn't be easier! To clean your stainless steel jewelry, simply use mild soap and water. Then, make sure to dry them thoroughly with a clean, soft, lint-free cloth. This will keep them in perfect condition!
Comment entretenir mes bijoux ?
Il est important de prendre soin de vos bijoux :
- Enlevez-les pendant vos activités physiques
- Retirez-les lors des baignades
- Rangez-les dans leur petite pochette
- Évitez le contact du parfum et des produits chimiques
What are the shipping and delivery times?
- Orders are shipped within 2-3 business days
- Standard delivery in France: 2-4 days
- EU Standard Delivery: 4-8 days
- Delivery costs to be borne by the customer
- Free delivery for purchases over €100
Comment puis-je suivre ma commande ?
Une fois votre commande confirmée et expédiée, vous recevrez un e-mail contenant le numéro de suivi LA POSTE.
What are the return conditions?
- You have 14 days from the date of receipt of the package to request the return of one or more items.
- Return costs are the responsibility of the customer.
Comment effectuer un Ă©change ?
Nous ne faisons pas d'échange. Si un article ne vous convient pas, vous devez le retourner pour obtenir un remboursement et passer une nouvelle commande.